sipofserene.com Return & Refund Policy

At sipofserene.com, your complete satisfaction is our top priority. We stand behind the quality of our teas and mindfulness products. If you are not entirely happy with your purchase, our straightforward policy is designed for your peace of mind.

Our Happiness Guarantee
We offer a hassle-free return guarantee on items purchased directly from sipofserene.com. You may return most new, unused items in their original, unopened, and resalable condition for a full refund within the specified return period.

What Can Be Returned

• Unopened and sealed products in their original packaging.
• Defective or damaged items received (please contact us immediately).
• Any item if an incorrect product was shipped in error by us.

Non-Returnable Items
To ensure the safety, quality, and hygiene of all our products, the following items cannot be returned:

• Opened or partially used tea blends, herbs, or consumable goods.
• Items not in their original condition, are damaged, or are missing parts for reasons not due to our error.
• Personal care items or accessories that have been used.

Initiating a Return
To start a return, please visit our Help Center at sipofserene.com. You will need your original order number and the email address used for the purchase. Our system will guide you through the simple steps to generate a return authorization. We kindly ask that you do not send back any items without this prior authorization.

Refund Process
Once your authorized return is received and inspected at our fulfillment center, we will notify you of the approval status. If approved, your refund will be automatically processed to your original method of payment. Please note that banks and payment providers may require additional time to post the refund to your account after we have issued it.

Important Notes

• The customer is responsible for return shipping costs, unless the return is due to our error (e.g., we shipped the wrong or a defective item).
• We strongly recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee receipt of un-tracked parcels.
• For exchanges, we recommend processing a return for the original item and placing a new order for the desired product.

Questions?
For more detailed information on conditions, timelines, or to initiate a return, our comprehensive Help Center at sipofserene.com has all the answers and tools to assist you.

Thank you for trusting sipofserene.com. Our goal is to ensure every interaction with us contributes to your serenity.