Frequently Asked Questions (FAQ)

Welcome to sipofserene.com. We’re here to help make your journey toward everyday calm as smooth as possible. Below, you’ll find answers to some of the most common questions we receive.

Orders & Shipping

How do I place an order?
Simply browse our collections on sipofserene.com, select your desired items, and proceed through our secure checkout process. You will receive an order confirmation once your purchase is complete.

Can I modify or cancel my order after placing it?
We strive to process orders quickly to ensure you receive your items promptly. As a result, we are only able to modify or cancel an order if we receive your request within a very short window after purchase. Please contact us immediately via the form on our website if you need to make a change. We will do our best to accommodate your request if your order has not yet entered the fulfillment stage.

What shipping methods do you offer?
We offer several shipping options to suit your needs. The available methods and associated timelines will be clearly displayed at checkout based on your location. You will receive a shipping confirmation with tracking information once your order is on its way.

Do you ship internationally?
Currently, we ship to a select list of countries. During checkout, you can enter your address to see if delivery is available to your location. We are working to expand our reach to share serenity with more individuals around the globe.

Returns & Exchanges

What is your return policy?
We want you to be completely delighted with your purchase. If an item does not meet your expectations, we accept returns within a specified period from the delivery date, provided the item is unused, in its original packaging, and in resalable condition. Please note that for hygiene reasons, certain product categories may be final sale. Full details are available in our Return Policy section.

How do I initiate a return or exchange?
To start a return or exchange, please visit the dedicated portal on our website at sipofserene.com and follow the instructions. You will need your order number and email address. Once initiated, you will receive guidance on the next steps.

How long does it take to process a refund?
Once we receive your returned item and inspect its condition, we will process your refund. The time it takes for the refund to be reflected in your original payment method depends on your financial institution’s processing times.

Product & Curation

How are products selected for your collection?
Our curation process is guided by our philosophy of everyday serenity. We seek out artisans and makers who prioritize quality materials, thoughtful design, and conscious production. Each item is chosen for its ability to add a layer of beauty, tranquility, and intention to daily rituals.

Are your products sustainable or ethically made?
We are committed to partnering with creators who share our values. While practices vary by maker, we prioritize suppliers who demonstrate ethical production methods and a consideration for their environmental impact. Specific details about materials and origins are included in individual product descriptions whenever possible.

Can I receive notifications for restocked items?
Yes! On the product page for any currently out-of-stock item, you can enter your email address to be notified the moment it becomes available again.

Website & Account

How do I create an account?
You can create an account during checkout or by visiting the “My Account” section on sipofserene.com. Having an account allows you to track orders, save your preferences, and enjoy a faster checkout experience in the future.

I forgot my password. How can I reset it?
On the login page, click the “Forgot Password” link. Enter the email address associated with your account, and you will receive instructions to create a new password.

How can I stay updated on new collections and offers?
The best way to stay informed is by subscribing to our Serenity Notes newsletter at the bottom of our homepage. You can also follow us on our social media channels for inspiration and updates.

Need More Help?

If you haven’t found the answer you’re looking for, our dedicated support team is here to assist you. For the quickest and most comprehensive help, please contact us through the support form on our website at sipofserene.com. We aim to respond to all inquiries promptly.

Thank you for allowing us to be part of your journey toward a more serene life.